Waypoint provides you with the knowledge you need to lead your organization towards success.
Our goal is to aid you to move in the right direction. We accomplish this for our clients by providing an accurate snapshot of your organization and your clients.Our services are founded on principles of discipline – to be rigorous and thorough, evidence-based, in alignment with business objectives, realistic and with integrity. We bring over three decades of combined expertise in measurement and demonstrated success in human capital consulting.
Our core services include the following and are customized for each client:
Workforce Engagement
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Customer Loyalty
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Resident Retention
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Additional services:
In addition to the three specialties listed above, Waypoint offers the following services designed to improve your organizational performance:
Building Manager Training
At the heart of a resident’s decision to leave is unmet expectations leading to perceptions of unfairness. Our Building Manager Training focuses on maximizing Procedural Fairness in building managers’ interactions with residents. The result is a dramatic improvement in resident satisfaction and loyalty, reflected in resident retention.
Leadership Competency Design
Waypoint will help align your organization’s goals with those specific managerial skills necessary to achieve success. Using our sound measurement design and validation methodology, we will design a competency measurement system to assess the level of these skills or “competencies” possessed by your current managers.
Custom Selection Instruments
In our current information-based economy, employees possess the intellectual capital and capabilities necessary to help move organizations forward – through innovation, collaboration, superior customer service, and integrity. Regardless of industry, selecting the right type of employees can mean the difference between competitive edge and ineffectiveness. Waypoint will partner with you to design and validate custom selection assessments that lead to superior work performance and retention.
Cutting-edge Statistical Analyses
Typical human capital consulting firms use traditional statistical analysis techniques such as regression, cluster and factor analysis. Waypoint incorporates cutting-edge analyses methodologies – e.g., multi-level modeling, structural equation modeling, and longitudinal data-analysis to maximize intelligence gained from your data AND turn information into actionable knowledge – the ‘right’ knowledge.
Talent Management
In today’s global business environment, it is becoming increasingly difficult to establish a competitive edge. Your company’s “talent” is potentially the most important and powerful source of competitive edge. We guide our clients to combine the right organizational design, management practices, talent selection and retention approaches to gain that competitive edge.
Linkage Analysis
Linkage analysis literally “links” various metrics available to a client organization such as Key Performance Index (KPI), human capital metrics, data from employee surveys with such outcome metrics as store-level sales data, operating expense, and/or year-over-year revenue. Linkage analyses are highly useful for examining whether a given expense or investment – e.g., training expense, recruitment costs, or an intervention stemming from an employee survey – is paying off on organizational performance.